Motivating Local Government Workers in Nigeria

Exploring the Impact of Digital Transformation on Employee Engagement and Service Delivery

Abstract

This study explores the impact of digital transformation on motivating local government workers and enhancing service delivery in Nigeria through a systematic thematic literature review. Digital technologies have been highlighted for their potential to improve governance efficiency, transparency, and citizen engagement. However, challenges such as inadequate technological infrastructure remain significant barriers in local government settings. The research reveals that digital tools can enhance employee motivation by facilitating improved communication, streamlined service delivery processes, and increased access to information. These advancements empower local government workers and contribute to organizational effectiveness and citizen satisfaction. Strategic investments in infrastructure development and capacity building are crucial to fully harnessing the benefits of digital transformation in Nigerian local governments. By synthesizing insights from diverse perspectives, this study contributes to understanding organizational behavior and public administration dynamics. It provides actionable recommendations for policymakers and organizational leaders to implement tailored digital strategies that foster a motivated workforce and improve service delivery outcomes. Ultimately, these efforts aim to enhance governance effectiveness and societal impact in Nigerian local government contexts.