Management skills required by managers for effective performance in departmental stores in Nsukka Local Government Area in Enugu State

Abstract

The current study investigated the management skills required by managers for effective performance in departmental stores in Nsukka Local Government Area in Enugu State. Specifically, the study sought to determine the: conceptual skills required by managers of departmental stores, communication skills required by managers of departmental stores, the technical skills required by managers in departmental stores and the motivation skills required by managers in departmental stores. Four research questions guided the study. The study adopted descriptive survey research design. The population for the study was 406 made up of 388 Executive Staff from the University of Nigeria, Nsukka and 18 lecturers from the department of Business Education University of Nigeria Nsukka. A sample size of 202 respondents was drawn using Taro Yamane sampling formula. A structured questionnaire made of 38-items was developed for the study to elicit information for the study. The structured questionnaire was face validated by three experts. The structured questionnaire was administered on 202 respondents by the researcher with the help of two research assistants. All the copies of the questionnaire were retrieved and analyzed using mean and standard deviation, while real limit of Highly Required (3.50-4.00), Required (2.50-3.49), Slightly Not Required (1.50-2.49), Not Required (0.50-1.49) was used to test interpret the result. The findings of the study revealed that the conceptual skills, communication skills, technical skills and motivation skills are the management skills required by managers for effective performance in departmental stores in Nsukka Local Government Area in Enugu State. It was therefore recommended that the departmental store managers should take courses in management in order to enhance their management skills for the sustainability of their businesses.